Frequently Asked Questions

Yes we do offer a same day carpet cleaning service, obviously its a bit more expensive than your regular carpet cleaning rates. This comes in handy for people who have had a flood in their house, or a nasty stain or spillage that needs to be sorted quickly.

No, you only pay our cleaners once the job is complete and your happy with it.

The City Cleaners do offer flexible appointment times. You can choose to get your carpets cleaned on a weekend or out of hours for a small surcharge of 15% providing we have the availability.

You can pay cash or card to the cleaners on completion, for larger commercial jobs we can send a 30 days invoice.

For one carpet it takes around 20 minutes to clean, and around 20 minutes for each seat on upholstery, this is after unloading all the gear and setting the machine up etc which takes around another 20 minutes.

On average we charge around £45 per carpet depending on size, for larger through lounges its a bit more and for a small office box bedroom its less. You can choose to add stain guard protection for £15 per carpet however this is optional.

Of course we do! Any decent carpet cleaner should hoover your carpets and upholstery prior to cleaning, not only can we do a better job, but we don’t want all that loose debris running through our machines either.

Our machines have very powerful vacuums, meaning at the longest your carpets are dry within 1.5 hours! We also have very low moisture methods that can dry even quicker!

All the products we use are completely safe for pets and children once dry! With our super speedy drying times (around 1 hour) this is not so much of a big issue for people, it’s always a good idea to stay off the freshly cleaned carpets anyway as a part of the cleaning process involves restoring the pile back upright and if it dries this way your carpets will remain soft and bouncy again.

Yes pet stains and odours can be removed from any carpet. The City Cleaners use specialist chemicals to eliminate pet urine and stains from your carpets. We use a dedicated enzyme treatment for this issue, the enzymes help break down the salts and the minerals that are found in pet urine, this breaks the chemical chain that produces these nasty smells caused by dogs and cat pee embedded into your carpets.

Not necessarily, a lot of times we have to pick keys up from the estate agent or people leave a key under the bin and reposted after cleaning. Our cleaners are fully DBS checked so you can be sure your house will be left as it was and treated with respect.

Yes! Leave everything to us, after hoovering we will check underneath your furniture for metal studs/wheels etc. We use furniture sliders and protective tape to protect your carpets from any rust marks during the drying process. Drying only takes around one hour anyway, but better safe than sorry!