Frequently Asked Questions

The City Cleaners do offer flexible appointment times. You can choose to get your carpets cleaned on a weekend or out of hours for a small surcharge of 15% providing we have the availability.

You can pay cash or card to the cleaners on completion, for larger commercial jobs we can send a 30 days invoice.

For one carpet it takes around 20 minutes to clean, and around 20 minutes for each seat on upholstery, this is after unloading all the gear and setting the machine up etc which takes around another 20 minutes.

Our rates are competitive, on average we charge around £45-£55 per carpet depending on size, for larger through lounges its a bit more and for a small office box bedroom its less. You can choose to add stain guard protection for £15 per carpet however this is optional.

Yes, we regularly clean commercial carpets and low profile carpet tiles in offices, hotels, care homes, medical centres, communal block carpets and other work place carpets.

We use a very low moisture cleaning system which removes tea and coffee stains, sticky residues and water marks from office carpets, the process uses encapsulation to transfer the dirt onto a pad and dries almost instantly!

This method of cleaning is popular in offices, hotels etc due to there being very little noise during the cleaning process and the carpet is ready to walk on straight away.

We are currently contractors already with the likes of Hilton Hotels, British Gas and care homes companies cleaning low profile synthetic carpets regularly.

The City Cleaners are insured up to 2 million pounds and have COSSH, RISK and METHOD statements on request.

Yes we have won quite a few awards over the years, The City Cleaners have been awarded “most trusted carpet cleaning company” most recently in 2026 by UK Enterprise Awards and was published in SME news.

The City Cleaners have also been awarded “Three Best Rated” for the past two years 2025 and 2026 for the Leeds area which is a fantastic achievement, the process includes a thorough 50-point inspection taking into account reputation and reviews, business history and trust and verification to name a few.

The main problem with Rug Doctor carpet cleaners are they don’t have a very powerful vacuum onboard, so its all good and well pumping the water into your carpet and breaking down the dirt but if the machine cant fully extract all the dirty water its going to stay in your carpet, the dirty water starts to grow bacteria and starts to smell.

The other big problem is the type of chemicals you are using for your carpets, every carpet needs a different type of chemical otherwise you could hit problems such as browning, PH level changes and discolouration.

As a professional carpet cleaning outfit, we are trained to protect your carpets and clean them effectively, drying them quickly and neutralising.

With some carpet types such as wool, viscose and silk, you really need to know the exact cleaning techniques and chemicals that are safe otherwise the damage can be irreversible.

The City Cleaners charges around the same to hire a rug doctor, we can do the job quickly, protect your furniture, pre hoover, deep clean the carpets, remove stains, speed dry and protect for exactly the same cost.

Of course we do! Any decent carpet cleaner should hoover your carpets and upholstery prior to cleaning, not only can we do a better job, but we don’t want all that loose debris running through our machines either.

Our machines have very powerful vacuums, meaning at the longest your carpets are dry within 1.5 hours! We also have very low moisture methods that can dry even quicker!

All the products we use are completely safe for pets and children once dry! With our super speedy drying times (around 1 hour) this is not so much of a big issue for people, it’s always a good idea to stay off the freshly cleaned carpets anyway as a part of the cleaning process involves restoring the pile back upright and if it dries this way your carpets will remain soft and bouncy again.

Yes pet stains and odours can be removed from any carpet. The City Cleaners use specialist chemicals to eliminate pet urine and stains from your carpets. We use a dedicated enzyme treatment for this issue, the enzymes help break down the salts and the minerals that are found in pet urine, this breaks the chemical chain that produces these nasty smells caused by dogs and cat pee embedded into your carpets.

Yes! Leave everything to us, after hoovering we will check underneath your furniture for metal studs/wheels etc. We use furniture sliders and protective tape to protect your carpets from any rust marks during the drying process. Drying only takes around one hour anyway, but better safe than sorry!

Yes we do offer a same day carpet cleaning service, obviously its a bit more expensive than your regular carpet cleaning rates. This comes in handy for people who have had a flood in their house, or a nasty stain or spillage that needs to be sorted quickly.

No, you only pay our cleaners once the job is complete and your happy with it.