Protective tape for carpet cleaning

Frequently Asked Questions

Below you can find a hand full of the most popular questions we get asked on a daily basis. If the below doesn’t provide the information you need, please feel free to contact us.

Do you provide emergency same day carpet cleaning?

Yes we do offer a same day carpet cleaning service, obviously its a bit more expensive than your regular carpet cleaning rates. This comes in handy for people who have had a flood in their house, or a nasty stain or spillage that needs to be sorted quickly.

Do you take a deposit when booking?

No, you only pay our cleaners once the job is complete and your happy with it.

Do you work weekends and out of hours?

The City Cleaners do offer flexible appointment times. You can choose to get your carpets cleaned on a weekend or out of hours for a small surcharge of 15% providing we have the availability.

How do i pay?

You can pay cash or card to the cleaners on completion, for larger commercial jobs we can send a 30 days invoice.

How long does the job take?

For one carpet it takes around 20 minutes to clean, and around 20 minutes for each seat on upholstery, this is after unloading all the gear and setting the machine up etc which takes around another 20 minutes.

How much does it cost to have a carpet cleaned?

On average we charge around £45 per carpet depending on size, for larger through lounges its a bit more and for a small office box bedroom its less. You can choose to add stain guard protection for £15 per carpet however this is optional.

Do you hoover the carpets first?

Of course we do! Any decent carpet cleaner should hoover your carpets and upholstery prior to cleaning, not only can we do a better job, but we don’t want all that loose debris running through our machines either.

How long does my carpets take to dry?

Our machines have very powerful vacuums, meaning at the longest your carpets are dry within 1.5 hours! We also have very low moisture methods that can dry even quicker!

Are your chemicals safe for pets and children?

All the products we use are completely safe for pets and children once dry! With our super speedy drying times (around 1 hour) this is not so much of a big issue for people, it’s always a good idea to stay off the freshly cleaned carpets anyway as a part of the cleaning process involves restoring the pile back upright and if it dries this way your carpets will remain soft and bouncy again.

Can you remove pet stains and odours from my carpet?

Yes pet stains and odours can be removed from any carpet. The City Cleaners use specialist chemicals to eliminate pet urine and stains from your carpets. We use a dedicated enzyme treatment for this issue, the enzymes help break down the salts and the minerals that are found in pet urine, this breaks the chemical chain that produces these nasty smells caused by dogs and cat pee embedded into your carpets.

Do we have to be in the house when you clean?

Not necessarily, a lot of times we have to pick keys up from the estate agent or people leave a key under the bin and reposted after cleaning. Our cleaners are fully DBS checked so you can be sure your house will be left as it was and treated with respect.

Do you move the furniture?

Yes! Leave everything to us, after hoovering we will check underneath your furniture for metal studs/wheels etc. We use furniture sliders and protective tape to protect your carpets from any rust marks during the drying process. Drying only takes around one hour anyway, but better safe than sorry!

Ready to make your place a cleaner space?

Simply leave your details, and we will get back to you in no time to arrange a quote. Its really quick and easy…

    When requesting a carpet cleaning quote, we aim to get back to you as soon as possible. We may ask you the extent of the issue you have and request pictures. We may also request a visit to check the damage, fabrics and size ourselves to ensure we quote you accurately. By clicking request a quote you agree to our privacy policy.